Terms and Conditions

Effective Date: May 8, 2026

Company: Norstar Heating and Cooling

HVAC License: #NORSTHC923LP

Plumbing License: #FIVESSP784P6

Electrical License: #NORSTHC852QZ

Jurisdiction: Washington (Northeastern Region)

Governing Law: State of Washington

1. Comprehensive Service & Multi-License Standards

Norstar Heating and Cooling provides a holistic approach to home comfort through specialized HVAC, Plumbing, and Electrical services.

• Professional Standards: All work is performed by trained technicians according to the specific codes governing our Washington State licenses. We serve residential, commercial, and industrial (refrigeration/freezer) applications.
• Upfront Diagnostics: We prioritize cost-effective alternatives. Estimates provided via 833-210-8930 or https://norstarheatingandcooling.com/ are preliminary. Final project quotes are established after a professional on-site diagnostic of your mechanical, electrical, or plumbing systems.
• HVAC Management: Our expertise includes central systems, gas, oil, and electric furnaces. Plumbing and electrical services are offered both as standalone solutions and as essential support for integrated HVAC systems.

2. SMS & Mobile Messaging Consent

By contacting us or requesting a consultation, you expressly consent to receive SMS messages from Norstar Heating and Cooling for:

• Emergency Dispatch: Real-time updates for urgent heating failures, plumbing leaks, or electrical hazards.
• Service Logistics: Appointment reminders, technician ETAs, and "on-the-way" notifications.
• Preventative Maintenance: Seasonal reminders to help you save money through regular system tuning.
• Opt-Out: Reply STOP to cancel. Standard message and data rates apply.

3. Emergency & After-Hours Services

Emergency services are available for clients facing pressing or uncertain climate/safety situations. While we strive for immediate response, dispatch is subject to technician availability and travel safety in Northeastern Washington.

4. Punctuality & Regional Service Factors

We serve an expansive region including Spokane, Colville, and Ferry, Stevens, Pend Oreille, and Spokane Counties. While we prioritize being on time, Norstar is not liable for delays caused by:

• Northeastern WA Geography: Long-distance travel between rural sites or mountain pass conditions.
• Extreme Weather: Heavy snow, ice, or heatwaves impacting travel safety or increasing emergency call volumes.
• Utility Markings: Delays in 811 (Call Before You Dig) marking for underground plumbing or electrical work.

5. Limitation of Liability

To the extent permitted by Washington law, our liability is limited to the total amount paid for the service rendered. We are not responsible for pre-existing system defects or structural damage caused by deferred maintenance prior to our arrival.